Well Swifties, it’s almost time for Taylor Swift’s Eras Tour to head Down Under.
For those lucky enough to have come out of the great Ticketek war victorious, you’ll soon be needing those golden tickets handy to claim your seat in the stadium.
But there’s one thing thing Aussie ticketholders must do as soon as possible to ensure easy entry on the day a spokesperson for Ticketek warns.
“The most important message is to make sure that fans download the Ticketek app and add their ticket to their Google or Apple Wallet ASAP,” the spokesperson urges.
“This will alleviate any issues with entry to the venue on the day, in the event there is a phone network outage or congestion.”
According to the spokesperson, the ticket barcode will become visible closer to the show and fans will be notified by Ticketek when its available.
To support fans with any concerns or ticket issues, the spokesperson reveals Ticketek will be “committing significant resources” by opening Customer Service pop ups at the Sydney and Melbourne venues before the concerts.
The pop ups will open from the Wednesday prior to each Australian show the spokesperson confirms, with more details to come.
So now you have your ticket secured, how do you access it from Ticketek?
Here’s everything you need to know ahead of the big day so you can focus on blasting the 44 song long set list instead of worrying about where your ticket is stored.
When are Taylor Swift tickets released?
Tickets to Taylor Swift’s Australian leg of the Eras Tour have already been released, with fans first getting the chance to grab tickets back in June 2023.
Due to the unprecedented demand, Ticketek released a second load of tickets in November last year, selling ‘partially-obstructed’ view seats this time.
After fans were able to successfully purchase tickets, they would have received a confirmation email from Ticketek with instructions on how to access them in the app.
How to access Taylor Swift tickets
Secured tickets to Taylor Swift’s Australian shows are only available in the Ticketek app seemingly as a measure against ticket scalpers.
“To protect fans, tickets for this tour will only be available to access via the Ticketek App” the Ticketek website says.
The Ticketek app is available for download from the Apple App Store and Google Play.
According to the Ticketek delivery instructions on their site, ticketholders will received instructions on how to access their ticket “much closer to the date of your concert.”
Ticketholders will initially receive their ticket with a locked symbol over the barcode and just the date, venue and seat allocation visible. The barcode will activate at a later date.
“Closer to the event date, the barcode on your ticket will be unlocked and you will be able to securely share tickets with others in your group,” the seller says.
Apparently some fans have already noticed the tickets showing up in their Ticketek app.
“My Taylor Swift ticket is now appearing in the Ticketek app and I have a confirmation email and PDF ticket,” one fan shared to X, formerly known as Twitter.
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Are there physical Taylor Swift tickets?
According to Frontier Touring, ticketholders will not receive a physical version of their ticket in the mail for Taylor Swift’s Eras Tour in Australia.
“Remember, we are operating a mobile digital app ticketing system,” the touring company says on their website.
“Therefore, no physical tickets will be posted or emailed in advance. The Ticketek App will contain your ticket.”
What happens if I can’t access my tickets?
It’s everyone’s worst nightmare. After going through the painstaking effort of securing Taylor Swift tickets, the last thing you want is to not be able to find them.
But according to the Frontier Touring website, there is a way to handle this disaster, so don’t you worry your pretty little mind, as Swift would sing.
“If your phone is lost or stolen and you cannot access your Ticketek tickets another way, please head to the box office of your venue,” the site’s FAQ reads.
“Ensure you bring valid photo ID for the venue staff to assist you,” they add.
How to access marketplace tickets
For fans desperate to still secure tickets, Ticketek marketplace has been up and running for months as the only official ticket resale site.
When hopeful fans log on to the marketplace site, they will enter the lounge similar to the general sale process.
Once on the site, it depends on ticket availability and who is looking to sell their seats.
If you manage to nab a ticket on the resell site, Ticketek says that the ticket(s) “will be reissued with a new barcode and your name on them”.
“Print at Home PDF tickets will be uploaded to your Marketplace account or emailed to you. These will generally be sent immediately or within 48 hours of purchase.”
The original ticket bought will then become void to ensure there are no double ups.
How to share tickets
If you were the designated ticket friend, chances are the tickets are in your app and you’re feeling the stress of being responsible for getting your group into the stadium.
For many, to avoid waiting on the ticketholding friend to be able to get into the venue, sharing tickets can ensure you carry responsibility for your own entry.
While tickets are available digitally on the Ticketek app, they can still be shared by email and SMS amongst your group.
According to the Ticketek website, the sharing feature is available directly on the ‘Your Tickets’ tab in the phone app. You then just tap the ‘share’ button and follow the steps.
To accept the ticket, your family or friend will receive a text or email with a specific link. They will then have 48 hours to accept the mobile ticket offer.
The site also confirms that if you change your mind, you can recall or cancel the shared ticket if the other person hasn’t yet accepted – so don’t stress if you accidently clicked that share button.